Safe Sender List Directions

• AOL Mail
• AOL Web Mail
• Yahoo! Mail
• Hotmail Live, Windows Live and MSN
• Gmail
• Outlook 2003 (or higher)
• AT&T 
• BlackBerrys
• Mozilla Thunderbird
• Norton AntiSpam

AOL Mail

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

1. Click the "Spam Controls" link on the lower right side of your inbox screen.
2. When the "Mail & Spam Controls" box appears, click the "Custom sender list" link.
3. Choose the "allow email from example@example.example" option.
4. Add the domain or email address you would like to receive mail from, then click "Add"
5. Click "Save"

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AOL Web Mail

If using AOL web mail replying to an email from Cleveland Clinic CME will also work.

Email from that domain will now be delivered straight to your Inbox.

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Yahoo! Mail

If you’re not receiving email you are expecting, there are two things you can do:

1. Use the "Not Spam" button in your Bulk folder.
2. Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.

Report as "Not Spam"

1. Check your Yahoo! Bulk folder
2. If you see the email from Cleveland Clinic CME , highlight it and click "Not Spam"
3. This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

1. Click "Options" in the top right navigation bar
2. Select "Mail Options" from the list that drops down
3. Choose "Filters" located on the left side of the page
4. Click the "Add" button on the Filters page
5. Choose the field you want to match in the incoming message. For example, "header" or "to".
6. Choose the criterion by which you want a match to be made, such as "contains"
7. Enter the text string to compare. For example: from Cleveland Clinic CME
8. Choose the destination folder to which you would like the message delivered. For example: Inbox

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Hotmail Live, Windows Live and MSN

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

1. Check the "Junk" folder if you do not see the Cleveland Clinic CME in your inbox
2. Click the "Mark as safe" link
3. Add example@example.example to your Safe List
4. Click "Show content" to view the body of the email if it contains images and HTML
5. Click "Mark as safe"
6. Cleveland Clinic CME will now be added to your list of "Safe senders"

Manually Add to Safe List

1. Click "Options" in the upper right corner of your Hotmail screen
2. In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders"
3. Click the link "Safe senders"
4. Enter the email address "example@example.example"
5. Click "Add to list"

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Gmail

To make sure email gets delivered to your inbox, you must add the email address example@example.example to your contacts list.

1. Click the drop down arrow next to "Reply" in the upper right side of your inbox screen.
2. Click the "Add Cleveland Clinic CME to Contacts List" from the list that appears.
3. You will now see Cleveland Clinic CME appear under the link "Contacts" on the left side of the page.
4. Click the link "Contacts" and the in the "Search Contacts" form field.
5. Now you can select to move Cleveland Clinic CME to a contact list of choice and edit any details.

Outlook 2003 (or higher)

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, users can:

• Change their automatic download settings
• Add sender to your address book
• Add your email or domain to their approved sender list

1. Right click on a non-displaying image in an HTML email
2. Choose "Change automatic download settings" option
3. When the popup comes up, uncheck the first box in the list that says "don’t download pictures or other HTML content automatically
4. Click "OK"

1. Open the email
2. Right click on the from address
3. Choose "Add to contacts" option

1. Right click on a non-displaying image in an HTML email
2. Choose "Add the domain to the safe sender list" option

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AT&T 

1. Open the email message from the sender you want to add to your address book.
2. Click on the "Save Address" link (below) next to the "From Address.
3. Check the "Add to Contacts" box (below) and click "Save.

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BlackBerrys 

1. Scroll up to the message header
2. Get to the field where their name is listed, click the Berry button and then click Show Address
3. Select and copy that example@example.example to the clipboard
4. Go into Address Book and find the user
5. Select Save
6. Click to edit it, and then click the Berry button to add another email address
7. Paste it in and click Save

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Mozilla Thunderbird 

1. Click the Address Book button
2. Make sure the Personal Address Book is highlighted
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
4. Under the Contact tab, copy and paste the "From" address, example@example.example into the email dialogue box
5. Click OK

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Norton AntiSpam

1. Start up Norton AntiSpam
2. Click the Status & Settings tab
3. Click AntiSpam
4. Click Configure
5. Click Allowed List tab
6. Click Add button
7. In the 'Email Address' box, enter example@example.example
8. Click OK
9. Click OK